Privacy and terms
Last updated · 25 September 2026
Who we are
Frame Physiology is operated by Main Care Pty Ltd, ABN 44 668 772 969, of Units 2 and 3, 542 Balfour Street, Southern River WA 6110. Services are delivered by Exercise Physiologists accredited with Exercise and Sports Science Australia (ESSA). Any agreement for services is with Main Care Pty Ltd.
Privacy
What we collect
- Contact details you provide when booking: name, phone, email and how you heard about us.
- Where you came from: if you arrive from an advertisement, the campaign and advertisement identifiers and the site that referred you, so we can see which advertisements bring people to us.
- Health information you provide for assessment and exercise programming, including screening answers, test results, your BASE Score and Independence Age, and clinical notes.
- Payment records. Card details are processed by our payment provider and are not stored by us.
How we use it
- To deliver and adjust your services: assessment, your 12 Week Independence Plan, coaching and retesting.
- To communicate with you about bookings, reminders and your results.
- To write to your GP or specialist about your assessment and progress, only with your consent.
- To report on the service in aggregate, using de identified information only.
Protection, access and complaints
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure, consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. We do not sell personal information. You may request access to, or correction of, your information by contacting us. If you have a privacy concern, raise it with us first; if unresolved, you may complain to the Office of the Australian Information Commissioner.
Advertising measurement
When you send an enquiry, we may tell Meta that an enquiry happened and whether you asked to book. To match it to the advertisement you saw, we send Meta a hashed version of your name, email address and phone number, the advertisement click reference from the web address you arrived on, and your device's internet address and browser type. This lets us measure whether our advertising works. Meta does not receive your answers, your health information or anything about your care. We do not use your health information for advertising. You can opt out of personalised advertising in your Facebook or Instagram settings. If you would rather not be measured at all, ring us on 0489 267 123 and enquire by phone.
Member photos and video
Some reviews on this site include a short video of a client speaking about their own experience. We publish a clip only with that person's written consent, we show first names only, and consent can be withdrawn at any time by contacting us, after which the clip is removed from the site.
Video clips are hosted by YouTube and are embedded in privacy enhanced mode. Nothing is requested from YouTube until you press play. Once you play a clip, YouTube may set cookies and collect information about that playback under its own privacy terms.
Website terms
- The information on this website is general in nature. It is not medical advice, and reading it does not create a clinician and client relationship.
- The Strength and Balance Assessment and the BASE Score guide exercise programming. They are not diagnostic instruments, and clinical decisions remain with your medical team.
- Outcome figures are measured group averages from our own cohort, or individual member stories shared with written consent. Individual results vary and no particular result is promised.
- To the extent permitted by law, we accept no liability for loss arising from reliance on the general information on this website.
Screening and safety
All clients complete pre exercise screening. We may require medical clearance from your doctor before commencing or continuing services. If you experience pain, dizziness or unusual symptoms during exercise, stop and tell your Exercise Physiologist.
Bookings, payments and cancellation
- The $49 Strength and Balance Assessment package includes a 60 minute assessment with a Clinical Exercise Physiologist, a written 12 Week Independence Plan emailed within 24 hours, a report on your results sent to your doctor with your consent, and two introductory Stronger and Steadier small group classes. You can pay the $49 online when you send your enquiry, by phone with our team, or at your visit. Paying online does not book or hold an appointment time: our admin team calls you within one business day to agree a time that suits you. If no time suits, the $49 is refunded in full. To change an agreed time, contact us and we will rebook you.
- After the two introductory Stronger and Steadier classes included in the $49 package, ongoing membership is optional and paid separately at $70 per week for two coached small group sessions.
- Membership can be stopped at any time by phone, text or email. You pay for the week you are in and nothing after. No cancellation fee. No minimum term.
Our service commitment
The $49 Clarity and Plan Guarantee. If you do not walk out of your assessment feeling clearer and more confident about what to do over the next 12 weeks to stay independent at home, tell us at the desk and we will refund your $49 on the spot.
This is a commitment about the clarity of our service. It is not a guarantee of any health outcome. It is provided in addition to your rights under law and does not limit them.
Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us, and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.
Intellectual property
BASE Score, Independence Age, the 12 Week Independence Plan, Stronger and Steadier and the Frame mark are trade marks used by Main Care Pty Ltd. The assessment method, scoring system and program materials are proprietary to Frame Physiology. Website content is copyright Main Care Pty Ltd and may not be reproduced without permission.
Governing law
These terms are governed by the laws of Western Australia.
Contact
Frame Physiology · Units 2 and 3, 542 Balfour Street, Southern River WA 6110
Phone 0489 267 123 · hello@framephysiology.com.au